Exchange of rental computers

In the coming weeks, the Helpdesk will contact affected employees directly to prepare for the upcoming change.

The change also means upgrading from Windows 10 to Windows 11. We are confident the change will go smoothly, as it is not as extensive as previous operating system changes.

You get a newer computer model

The IT Office will order a new computer corresponding to the one you are replacing. If you want a different model, you should contact your immediate manager, who needs to communicate this to ITA.

The new computer is automatically prepared when you connect it and log in for the first time. As Helpdesk now handles the delivery of a large number of computers on an ongoing basis in connection with Coordinated IT, you, as a user, are expected to handle the first login on your own. It is straightforward, and instructions are available.

Return of old computer

You are expected to bring your old computer with you at the time of exchange. We expect the computer to be returned in good condition - i.e. cleaned if necessary and free of any stickers that were not on the computer when it was delivered.

The supplier expects to receive a computer that can be resold after reconditioning. In cases where the computer is broken or cannot be resold for some other reason can not be resold, KI will be charged for the cost, which will be charged to the project number to which the old computer belonged.