Neo - contact information and procedures for summer
As the summer vacations are approaching, it is important for all staff in Neo to have information about the staffing of the service team and who to contact regarding various issues in Neo.
In the event of an emergency
- SOS Alarm: 112
- KI South Security Guard: 08-524 860 60
Neo service team
The reception is staffed Monday–Friday, 8 am to 4 pm, throughout the summer. If no one is present, a team member will return shortly.
For urgent issues during working hours, please call the team directly:
- Johan - 08-524 812 18
- Anders - 08-524 810 12
- Dawud - 08-524 812 25
For service requests and error reporting: serviceteam-neo@ki.se
Important: The service team is not on call after normal working hours. Emails and requests sent during evenings, weekends, or holidays will be monitored the next working day.
Technical or operational issues
For problems in Neo related to electricity, backup power, ventilation, gas, compressed air, cooling, water, etc.
During office hours:
- Neo Service Team. See contact information above.
Outside office hours:
- Hemsö/COOR On-Call: 0771-777 111
Ultra-freezers and isothermal tanks
In the event of a major issue (e.g. power outage, cooling failure, liquid nitrogen supply issue, multiple alarms), please follow the escalation process:
During office hours:
- Neo Service Team. See contact information above.
Outside office hours:
- Neo Freezer Facility on-duty phone: 070-215 82 91
- Hemsö On-Call: 0771-777 111
Important: For individual freezer alarms, please contact the responsible person listed on the freezer label.
Monitoring
During the summer, the KI security guard will continue to monitor all freezers and isothermal tanks (floors 3, 6 and 7) four times a day.