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IT Helpdesk closed
Today 28th of march Helpdesk close at 14:30
We are open again on tuesday 2 april at 08:00

/KI Helpdesk
Operating info
Audience: Medarbetare
It's time to clean the changing rooms including the lockers, on floor 2 in Biomediucm.
Operating info
Audience: Medarbetare
Mikrobiologi, tumör- och cellbiologi, Medicinsk biokemi och biofysik, Neurovetenskap, Cell- och molekylärbiologi, Fysiologi och farmakologi
Operating info
Audience: Medarbetare
Akademiska Hus is installing 22 new charging points for electric cars in the lower part of the large parking lot at Alfred Nobels Allé 23.
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Audience: Medarbetare
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Audience: Medarbetare
On Thursday 14 March after 7 pm ki.se will be updated, including news.ki.se, staff.ki.se and education.ki.se. While the update is in progress, some downtime may occur and you will not be able to log in and work in the web publishing system.
Operating info
Audience: Medarbetare
Operating info
Audience: Medarbetare
The part of the spiral staircase, on the Hälsovägs side, which today connects floor 4 with floor 5 in the NEO building will be from Monday 2024-03-11 to be permanently closed. This is because the NEO house has had problems with unauthorized persons entering the building via the entrance on floor 4 (from Hälsovägen) and further up to the upper floors.
Operating info
Audience: Medarbetare
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Audience: Medarbetare
Due to planned system maintenance, the bibliometrics system will not be available from Monday 19/2 at 08:00 to Tuesday 20/2 at approximately 12.00. We apologise for any inconvenience this may cause.
Operating info
Audience: Medarbetare
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Audience: Medarbetare
Updated safety routine
From Jan 23, all corridors will be locked all the time so you need your access card to get in. Between 08-17 you only need the card and between 17-08 the routine is the same as before, i.e., you need your card + code.
Operating info
Audience: Medarbetare
Medicinsk epidemiologi och biostatistik
SOLVED
Right now there is a problem logging into the PA web. Troubleshooting in progress.
Operating info
Audience: Medarbetare
Due to planned system maintenance, the bibliometrics system will not be available from Tuesday 23/1 at 13:00 to Wednesday 24/1 at approximately 12.30. We apologise for any inconvenience this may cause.
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Audience: Medarbetare
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Audience: Medarbetare
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Audience: Medarbetare
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Audience: Medarbetare
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Audience: Medarbetare
On Thursday 14 December, starting at 6 p.m., an update will be made to ki.se, including education.ki.se, staff.ki.se and news.ki.se.
Operating info
Audience: Medarbetare
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Audience: Medarbetare
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Audience: Medarbetare
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Audience: Medarbetare
One year after the registration of the emergency contact (ICE) was made, an e-mail reminder should be sent out asking to update the contact(s) if necessary. The wrong e-mail message has now been sent out and the system provider is working to correct this. The e-mail message that has now been sent out is wrong and can be ignored.
Operating info
Audience: Medarbetare
KI will upgrade Primula to 12.6 starting Thursday, November 30 from 3:00 p.m. No one will then be able to work with the Primula/PA web.

The upgrade is expected to be completed already at 21:00 on the same day.
You can find the client for Primula under "Digital tools" and then Primula client.
Operating info
Audience: Medarbetare
On November 27, 2023, an exchange of sensors will begin in all KI's buildings on Campus Solna. The aim is to gain more knowledge about how our premises are used and contribute to creating a better indoor environment.
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Audience: Medarbetare
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Audience: Medarbetare
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Audience: Medarbetare
Issues reporting to KI's landlord Akademiska hus has previously been done via their website or via their My Campus app. From November 1, you can now also call in your fault report.
Operating info
Audience: Medarbetare
KIWAS operating problems
Some users and applicants experience technical issues when logging in to or working in KIWAS (the administrative tool or the course catalogue).
Operating info
Audience: Medarbetare
If you are using Google Chrome and your the home page does not load since the latest upgrade, you will need to clear the cache in your browser.
Operating info
Audience: Medarbetare
On Thursday, October 19, starting after 7 p.m., a major upgrade will be done on ki.se. The upgrade means that the website will be closed for maintenance for at least 2 hours. The shutdown affects ki.se, staff.ki.se, education.ki.se and news.ki.se.
Operating info
Audience: Medarbetare
Due to renovations is is not possible to book group rooms F1-9 in TimeEdit week 42-46. During these weeks there may be some noise in the library. We apologise for any inconvenience this may cause.
Operating info
Audience: Medarbetare
Due to planned system maintenance, the bibliometrics system will not be available from 08.00 to 18.00 on Wednesday 18 October. We apologise for any inconvenience this may cause.
Operating info
Audience: Medarbetare
During weeks 40-43, the properties of the drinking water will change due to the fact that Norrvatten will test run the new waterworks Ulriksdal's groundwater during the period.
Operating info
Audience: Medarbetare
On September 19, maintenance on the wireless network, eduroam and KI-Guest, will be carried out 19:00-2:00 at campus Solna.
This may cause temporary interruptions.
We are sorry for any inconvenience this may cause.
Operating info
Audience: Medarbetare
Login issues for Adobe users
Earlier this year, Adobe implemented updates that required end users to re-login to Adobe services such as Creative Cloud and Acrobat. When logging in, the correct profile must be selected to access your account and some users are now receiving notifications that services have "Expired".
Operating info
Audience: Medarbetare
As KI is organising the KI Fun Run at Campus Solna, the departure from Solna at 17:05 (regular location Nobels väg 5) will be from the bus stop in front of the main entrance of the old Karolinska Hospital.
Operating info
Audience: Medarbetare
System disturbance
There is a system disturbance affecting UBW, ki.se and fileshare (projects). The root cause is identified and systems are restored.
The problem should be resolved shortly.

/KI Helpdesk.
Operating info
Audience: Medarbetare
New date! On 21 September from 12:00 to 22:00, a planned system maintenance in IDAC will be carried out. 

In the IDAC portal it will be possible to search for employees/students and the service "Reset password" will be available all day. 

We ask you not to use the remaining services between 12:00 - 22:00.
Operating info
Audience: Medarbetare
The 19th of September from 19:00 to 21:00 maintenance work on the WiFI network will be done in Campus Flemingsberg.
This will affect buildings; Neo ANA 8, ANA 10 and ANA 23.

There will be some downtime on the WiFi during this time.

/KI IT Office.
Operating info
Audience: Medarbetare
KI webbförvaltning
09-06-2023